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Refund Policy

1. Eligibility for Returns

Returns may be considered only under the following circumstances:

  • Items received are damaged, defective, or incorrect

  • Issues are reported within 48 hours of delivery

  • Items are unused, uninstalled, and in original condition

All return requests are subject to inspection and approval by CHL Furniture.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made, customized, or project-based orders

  • Items that have been assembled, installed, or used

  • Clearance, promotional, or special-order items

  • Orders returned without prior approval

3. Return Process

To request a return, customers must contact CHL Furniture with:

  • Order or invoice reference

  • Description of the issue

  • Clear photos or videos showing the condition of the item

Approved returns must be arranged according to instructions provided by CHL Furniture.

4. Refunds & Exchanges

Refunds, if approved, will be processed using the original payment method or as otherwise agreed.
Refund processing time may vary depending on payment method and administrative procedures.

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Where applicable, CHL Furniture may offer an exchange or replacement instead of a refund, subject to product availability.

5. Return Shipping Costs

Order cancellations are subject to CHL Furniture’s approval.
Cancellation fees may apply depending on order status, production stage, or logistics arrangements.

6. Changes to This Policy

CHL Furniture reserves the right to update this Return & Refund Policy at any time.
Any changes will be posted on this page with an updated revision date.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Company Name: CHL Furniture
Email: chl.furniture@gmail.com

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